Agentic AI is quietly reshaping our workplaces. Unlike generative AI—which sparks creativity without really taking charge—agentic systems make decisions and act independently. Jim Chappell from AVEVA explains that this capability boosts scalability, clarifies risks, and speeds up decision-making, ultimately strengthening operational resilience.
At WorkJam, Mark Williams paints a picture of agentic AI moving beyond simple task assistance to orchestrating complex operations. This evolution comes at a time when many organisations face labor shortages and tightening economic pressures.
Industries ranging from retail to logistics are already reaping the benefits. In retail and hospitality, outdated manual processes are giving way to systems that streamline front-line operations and knit together diverse workflows. Meanwhile, in logistics, Roy Bridgland of Blue Yonder highlights how AI agents help companies adjust swiftly as market conditions shift.
The accounting world is also experiencing a shift. Russell Gammon at Tax Systems notes that these AI agents work much like a seasoned professional—spotting anomalies and handling tasks on their own. While some worry that AI might replace jobs, experts argue that it actually enhances job roles by boosting human productivity, provided that we maintain the right level of human oversight.
In short, agentic AI isn’t here to replace human workers but to work alongside them. By combining machine efficiency with human insight, these systems are set to elevate workplace productivity and help organisations meet today’s challenges with confidence.
